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Support : FAQs

HOW DO I KNOW YOU ARE A LEGITIMATE BUSINESS?

CA Business License Number 23773

CA Seller's Permit Number: SR CHA 97-897526

ARE THERE REFUNDS OR INSURANCE?

There are no refunds on custom orders. The Magic Wardrobe does provide insurance through Square Trade and PayPal that may provide you up to $950 if we do not meet reasonable expectations.

WHERE ARE YOU LOCATED?

We are located San Leandro, CA with shops also in Vallejo, CA, Las Vegas, Los Angeles and Seattle. Shops will be opening in San Francisco, Reno and Vancouver, B.C. in the coming months.

DO WE MAKE SPECIAL ORDERS FOR ITEMS NOT ON OUR WEB SITE?

Absolutely! We can make just about anything you like. Many of you have great ideas but don't have all the technical skills to make something. Click on New Costume Request to request any item.

DO YOU HAVE A SIZES CHART LISTING?
No, we specialize in making custom-fitted items specifically for you using your exact measurements. We may ask for up to 55 different measurements depending on your order. If you order via email, we will ask you for certain measurements. When you use our Shopping Cart, there's a link to the Measurements Form on the Order Form listing the needed and/or desired measurements with room for special instructions. You can also access the Measurements Form under My Wardrobe on the Home page to see what we might ask for. Few items are off-the-shelf or one-size-fits-many, although sizes may be available. Everything is made to fit you precisely as a general rule.

WHEN AND WHERE ARE YOU SHOWING YOUR COSTUMES, PROPS, GIFTS AND ACCESSORIES?

We don't usually staff events, fairs, festivals or cons. You may come to our shops but our focus is on-line. If you don't see certain costumes already on our web site, ask us to email you what we may have.

WHY ARE THERE SO MANY IMAGES MISSING OR "COMING SOON" ON YOUR WEB SITE?

We have many costume images not on-line yet because of the time and expense it takes to reprocess so many costume item images. If you don't see costume images on the main costume pages, look for the Sample Costume Stages pages under About Us where you may find many images being staged for the web site. Ask us, there are many costumes not on the web site yet.

WHAT ARE MY OTHER COSTS BESIDES THE PRODUCT COST?

We charge you for shipping, handling and insurance, which we will quote you at the time of your order via email, or the Shopping Cart will calculate the amount automatically. We will ask you to pay .03% of your purchase price if you use PayPal for credit card or check processing to cover PayPal processing fees. We may ask you to pay CA sales tax if your address is in CA. There's no sales tax using our on-line Shopping Cart except in California.

DO YOU RENT COSTUMES OR MASCOTS?

Most of our costumes are not for rent. We may consider rentals of certain costumes and mascots for corporate events. Fees include hourly, daily or weekly rates, plus travel and expenses to hire us to staff your event.

DO YOU HAVE WHOLESALE PRICES?

Not really, but you may ask and we'll see what's possible.

DO YOU HAVE A CATALOGUE?

No.

WHAT ABOUT THE LABELS, FABRICS, MATERIALS AND THREAD USED?

Products are usually made from 100% U.S.A. made materials. You will be notified if materials are not American made or blends. Fabric and care directions are available if requested.

I WANT TO MAKE MY OWN COSTUME. DO YOU SELL PATTERNS AND DESIGNS? CAN YOU PROVIDE OFF-SHORE MANUFACTURING? CAN YOU CUSTOM-MAKE FABRICS?

Yes, we sell patterns but rarely because many of our costumes require advanced skills. Each pattern is about 35-75% of the cost of a costume, with and without directions, depending on the purchase price. We sell custom uniform, costume and mascot designs and patterns to corporations.

CAN YOU PROVIDE OFF-SHORE MANUFACTURING? CAN YOU CUSTOM-MAKE FABRICS?

Yes, we have access to mass-production in Mexico, Argentina and China. We also have access to textile mills that will make custom fabrics to your exact specifications.

I WOULD LIKE TO MAKE MY OWN CORSETS. CAN YOU RECOMMEND A SOURCE FOR SUPPLIES?

Contact Linda Sparks at Farthingales. She's the best!

DO YOU PROVIDE COSTUME, LINGERIE OR CORSET MAKING CLASSES?

Yes, we schedule a variety of classes. Contact us and we may be able to help you schedule a class in a city near you.

Special classes for teenagers and young adults may be available to help you finish your cosplay, anime and manga costume. For example, you may have the sewing skills but not the patterning expertise. We'll help you. What's your challenge? We may be able to help you finish it.

 

 

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